Supply Chain Management: Effective Planning and Forecasting

Due to recent decisions by Lehigh University related to the COVID-19 Crisis, we will be postponing the onsite delivery of all of our programs for the fall of 2020.  If you are interested in a custom, online version of the content below for your organization, please contact Alison McGrath Peirce, Executive Director, at

This one-day program is designed for mid-level professionals and is available as part of our Executive Certificate in Supply Chain Management. It can be taken as an individual, open enrollment program and applied as a non-domain option in the Executive Certificate in Project Management and the Executive Certificate in Management and Leadership.

Program Overview:

Planning is a critical process in every company. It drives many of the processes that are the foundation of the supply chain. Without effective demand and inventory planning, companies would need to react to constantly changing market trends leading to operational uncertainty, poor customer service, and, ultimately, weakened financial performance. 

This one-day program provides you with the tools and methods you need to define, develop, and manage efficient and effective planning processes that balance demand forecasts with existing supply and inventory, leading to significantly reduced costs. 

Impact & Benefits:

  • Link strategic planning goals with competing perspectives from suppliers to final customers
  • Manage customer demand relative to capacity, and manage and reduce client order gaming
  • Reduce risk associated with inventory shortages and other service-level threats
  • Reduce excess inventory to capture costs savings and match required, cost-efficient service goals
  • Maximize returns on inventory held and understand costs associated with inventory at various service levels
  • Identify alternative service strategies in addition to retaining inventory

Who Should Attend?

Mid-level managers and functional experts with at least 3 to 5 years of experience who are interested in obtaining new knowledge and skills for success in Supply Chain Management and Operations-based positions. 


Philip Coles, M.B.A., M.S., Professor of Practice in Management, at Lehigh University. In addition to his formal education, Professor Coles studied lean and continuous improvement at The Kaizen Institute, the Manufacturer’s Resource Center, and the Toyota Supplier Support Center. He has over 30 years of industry experience, including as Vice President of Strategic Management, Project Manager, and Kaizen Facilitator in charge of the continuous improvement program at a multi-million dollar produce company. In this role, he visited world-class manufacturing companies such as Dell and Toyota to learn about their supply chains.

Looking to learn more?

We're here to answer any questions you may have. We look forward to hearing from you soon!