Supply Chain Management: Lean Six Sigma

Due to recent decisions by Lehigh University related to the COVID-19 Crisis, we will be postponing the onsite delivery of all of our programs for the fall of 2020.  If you are interested in a custom, online version of the content below for your organization, please contact Alison McGrath Peirce, Executive Director, at

This one-day program is designed for mid-level professionals and is available as part of our Executive Certificate in Supply Chain Management. It can be taken as an individual, open enrollment program and applied as a non-domain option in the Executive Certificate in Project Management and the Executive Certificate in Management and Leadership.

Program Overview:

In an environment of ever-increasing competition and customer expectations, the need for improved organizational performance has never been greater. Instead of applying an intuitive approach to streamlining and enhancing existing processes, Lean Six Sigma principles provide a powerful structured, quantitative method to optimize performance by eliminating waste, improving revenue and providing greater customer satisfaction. This two-day program combines the quantitative analysis of Lean Six Sigma with Kaizen, continuous improvement, and standardization. 

Using a blend of lecture, individual and small group work, and a role-playing simulation, you will learn how to successfully define improvement projects, analyze work flows, identify improvement opportunities, improve process flows, and control process-quality levels, while increasing responsiveness and reducing inventories. You will leave this hands-on program ready to apply Lean Six Sigma principles in your organization.

Impact & Benefits:

  • Develop an understanding of Lean Six Sigma concepts and how to apply them in your organization
  • Learn a systematic approach for increasing profits, decreasing costs, improving efficiency and effectiveness, and boosting customer satisfaction
  • Gain practical experience with quality management practices including lean purchasing, operations, transportation, distribution, and design
  • Collect and develop value-adding insights from quantitative data

Who Should Attend?

Mid-level managers and functional experts with at least 3 to 5 years of professional experience interested in obtaining new knowledge and skills for success in Supply Chain Management and Operations-based positions.


Philip Coles, M.B.A., M.S., a Professor of Practice in Management, at Lehigh University. In addition to his formal education, Professor Coles studied lean and continuous improvement at The Kaizen Institute, the Manufacturer’s Resource Center, and the Toyota Supplier Support Center. He has over 30 years of industry experience, including as Vice President of Strategic Management, Project Manager, and Kaizen Facilitator in charge of the continuous improvement program at a multi-million dollar produce company. In this role, he visited world-class manufacturing companies such as Dell and Toyota to learn about their supply chains.

Looking to learn more?

We're here to answer any questions you may have. We look forward to hearing from you soon!