Rebecca J. H. Wang

Rebecca Wang joined Lehigh University starting in the Fall of 2016 in the Department of Marketing within the College of Business. Prior to Lehigh, she was at Kellogg School of Management, Northwestern University, where she received her Ph.D. in marketing.

A combination of her interests in marketing, data science, and technologies, Rebecca’s research focuses on digital and mobile channels, social media, and data-driven marketing. By collaborating with industry partners and analyzing large datasets, she uses causal inference and statistical methods to answer questions related to omnichannel strategies and direct marketing. She has published in numerous outlets, including Journal of Marketing Research, Journal of Consumer Research, Journal of Retailing, Journal of Interactive Marketing, and Computers in Human Behavior, and presented at conferences such as Marketing Science, American Marketing Association, Marketing EDGE Summit, Academy of Marketing Science, International Communication Association, AdExchanger in Chicago, and International Conference on Computational Social Science.

Prior to her doctoral studies, she worked as a consultant at Monitor Group in Cambridge, MA and later as a data engineer at a healthcare software-as-a-service company, Connance, Inc. in Waltham, MA for a total of six years.

Education

• Dartmouth College, A.B./B.E.
• Dartmouth College, M.E.M.
• Northwestern University, Ph.D.

Research Interests

• Mobile Marketing and Omni-channel Strategies
• Customer Relationship Management
• Social and New Media
• Causal Inference and Econometric Models
• Data Analytics and Machine Learning

• Isaac, Mathew, Carl Obermiller, and Rebecca Jen-Hui Wang (2021), “The Downside of Divinity? Reputational Harm to Sectarian Universities from Overtly Religious Advertising,” Journal of Advertising. https://www.tandfonline.com/doi/full/10.1080/00913367.2021.1940395?src  
• Humphreys, Ashlee, Mathew Isaac, and Rebecca Jen-Hui Wang (2021), “Construal Matching in Online Search: Applying Text Analysis to Illuminate the Consumer Decision Journey,” Journal of Marketing Research, published by SAGE.
• Wang, Rebecca Jen-Hui. “Branded Mobile Application Adoption and Customer Engagement Behavior.” Computers in Human Behavior, 106 (2020).
  • Mentioned in https://www.comparecards.com/blog/subscriptions-affect-retail-qa-rebecca-wang/   
• Humphreys, Ashlee and Rebecca Jen-Hui Wang. “Automated Text Analysis for Consumer Research.” Journal of Consumer Research, 44, 6 (2018). https://doi.org/10.1093/jcr/ucx104.
• Wang, R. J. H., Krishnamurthi, L., & Malthouse, E. C. (2018). When reward convenience meets a mobile app: Increasing customer participation in a coalition loyalty program. Journal of the Association for Consumer Research, 3(3), 314-329.
• Wang, Rebecca Jen-Hui, Su Jung Kim, and Edward C. Malthouse (2016), “Branded Apps and Mobile Platforms as New Tools for Advertising.” in The New Advertising: Branding, Content, and Consumer Relationships in the Data-Driven Social Media Era, Ruth E. Brown, Valerie K. Jones and Ming Wang Eds. Santa Barbara, CA: ABC-CLIO.
• Kim, Su Jung, Rebecca Jen-Hui Wang, Ewa Maslowska, and Edward Malthouse. “Understanding a Fury in Your Words: The Effects of Posting and Viewing Electronic Negative Word-of-Mouth on Purchase Behaviors.” Computers In Human Behavior, 54 (2016), 511-521.
• Wang, Rebecca Jen-Hui, Edward C. Malthouse, and Lakshman Krishnamurthi. “On the Go: How Mobile Shopping Affects Customer Purchase Behavior.” Journal of Retailing, 91.2 (2015): 217-234.
  • Selected as one of the ten articles in “What Should Marketers Read? Our Academic Trustee’s Choices from 2015” by Marketing Science Institute (MSI)  
  • Featured in Kellogg Insight
  • Included in 2016 alum reunion special print edition of Kellogg Insight as one of the “favorite content in the past year”
  • Other features in news media include
    • http://phys.org/news/2015-05-impact-mobile-technology-patterns.html
    • http://www.sciencedaily.com/releases/2015/05/150505102314.htm
• Kim, Su Jung*, Rebecca Jen-Hui Wang* (*equal authorship), and Edward C. Malthouse. “The Effects of Adopting and Using a Brand's Mobile Application on Customers' Subsequent Purchase Behavior.” Journal of Interactive Marketing, 31 (2015), 28-41.