Dr. Han Ye received her Ph.D. in Statistics and Operations Research from the University of North Carolina at Chapel Hill, and her B.S. from the University of Science and Technology of China. Prior to joining Lehigh, she was an assistant professor at the Gies College of Business at University of Illinois Urbana-Champaign, and a research associate at the National University of Singapore. Her research interests are in developing data analytics techniques to gain insights and prescribe strategies to improve service operations such as healthcare facilities and customer contact centers. She has collaborated with industry and healthcare practitioners, including Xerox, Christie Clinic, Alberta Health Services, and Khoo Teck Puat Hospital at Singapore. Her work has appeared in Journal of Operations Management, Production and Operations Management, Journal of the American Statistical Association, International Journal of Forecasting, IISE Transactions, etc.